Privacy Policy - Alttokensphere

1. Introduction

At alttokensphere.com (“we,” “us,” or “our”), your privacy is of paramount importance. We are fully committed to protecting and safeguarding your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website or interact with our services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data processed by alttokensphere.com in connection with the provision of our website and services. For the purposes of the GDPR, alttokensphere.com is the data controller of your personal data. As the data controller, we determine the purposes and means of processing your information. If you have any questions regarding this policy or our data handling practices, you may contact us at [email protected].

3. Categories of Data Processed

We collect and process various categories of personal data, as outlined below:

3.1. Usage Data
Information about how you interact with our services, including your IP address, browser type, browsing history, device identifiers, and duration of site use.

3.2. Account Data
Data provided when registering or updating your account, such as your full name, email address, phone number, billing address, and shipping address.

3.3. Profile Data
Preferences, interests, user behavior analytics, and purchasing history that help us tailor our services to you.

3.4. Communication Data
Records of your correspondence with us, including support tickets, inquiries, and interaction history through email or our site’s contact features.

3.5. Technical Data
Device and system information, such as hardware model, operating system, platform, and software configurations.

3.6. Transaction Data
Information related to payments and purchases, including payment method details, purchase history, invoicing, and bank transaction data.

3.7. Preference Data
Marketing preferences, notification opt-ins, product categories of interest, and consent records.

4. Legal Bases for Processing

We process your personal data based on the following lawful grounds, in accordance with Article 6 of the GDPR and relevant provisions of the CCPA:

– Contractual Necessity: To fulfill our obligations under a contract with you, including account management and service delivery.
– Legitimate Interest: To improve our services, ensure website security, prevent fraud, and perform analytics, provided our interests are not overridden by your rights.
– Consent: For optional activities such as personalized marketing and the use of non-essential cookies, where we obtain your clear, affirmative consent.
– Legal Obligation: When required to comply with legal and regulatory obligations.

5. Your Rights

As a data subject under the GDPR or a consumer under the CCPA, you are entitled to exercise the following rights, subject to applicable law:

– Right to Access: You may request information about the data we hold about you.
– Right to Rectification: You may ask us to correct or update inaccurate personal data.
– Right to Erasure: You may request deletion of your personal data in certain circumstances.
– Right to Restrict Processing: You may request that we limit processing of your personal data.
– Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
– Right to Object: You may object to processing carried out under legitimate interests or for direct marketing purposes.
– California Consumer Rights: If you reside in California, you may also request categories of data collected, disclosure practices, and request that your data not be sold.

6. Security Measures

We implement a comprehensive set of technical and organizational measures to ensure the security of your personal data, including:

– Data encryption (both at rest and in transit)
– Access controls and authentication protocols
– Secure server configurations and regular vulnerability scanning
– Routine data backups and disaster recovery systems
– Staff training on privacy and data protection practices

7. International Transfers

Your personal data may be transferred and stored in countries outside of your jurisdiction. In such cases, alttokensphere.com ensures that appropriate safeguards are in place, including the use of European Commission-approved Standard Contractual Clauses or equivalent frameworks, to ensure an adequate level of protection in compliance with GDPR and other regional laws.

8. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, contractual, or internal policy obligations:

– Usage Data: Up to 12 months
– Account and Profile Data: Retained as long as your account remains active
– Communication and Support Data: 3 years from the date of last interaction
– Transaction Data: 7 years for tax and legal compliance
– Preference and Consent Data: Retained until withdrawal of consent or 24 months post-collection

9. Cookie Policy

We use cookies and similar technologies to enhance your user experience and analyze usage of our services. Cookies are categorized as follows:

– Essential Cookies: Required for basic site functions (e.g., session management, login authentication)
– Functional Cookies: Enable site personalization features
– Analytical Cookies: Collect data on site usage and performance metrics
– Performance Cookies: Monitor and enhance performance and reliability

10. Cookie Management and Compliance

In accordance with GDPR and CCPA, we provide clear mechanisms for you to accept or reject non-essential cookies. Upon first visit to our site, you will be presented with a cookie consent banner. You can modify your cookie preferences at any time using our cookie management tool.

Additionally, California consumers may opt out of the sale or sharing of their personal information through the “Do Not Sell or Share My Personal Information” link available on the website.

11. Special Protections for Children Under 13

Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that data has been collected from a child under 13 without verifiable parental consent, we will promptly delete such data. Parents or legal guardians who believe that we have collected data from a child may contact us at [email protected].

12. Policy Updates & User Notifications

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service updates. Any material changes will be communicated via appropriate channels, including updates posted on alttokensphere.com. We encourage all users to periodically review this Policy to stay informed about our data protection practices.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing activities, please contact us at:

Email: [email protected]

We are committed to protecting your privacy and meeting our legal obligations under applicable data protection laws. Thank you for trusting alttokensphere.com with your personal data.